Privacy
When you contact or book with Pura Vida Concierge Services, we collect the information needed to respond to your inquiry, arrange your reservation, and coordinate your services. We share relevant booking details with service partners as needed to fulfill your reservation. We use secure payment links. Please do not send card numbers by email or WhatsApp. We do not send a marketing newsletter. For privacy questions, email info@conciergecr.com.
Cancellations and refunds
Most services are eligible for a refund when you cancel at least 72 hours before the scheduled service. Some services have different terms, which we disclose before booking. We review cancellations with less than 72 hours’ notice case by case, and a refund is not guaranteed. Weather-related changes and refunds depend on the terms of the booked service. Please contact us as soon as possible if your plans change.
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